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Electric Soul
Cookie Policy

Last updated: 28 September 2020

1. Introduction

Welcome to Electric Soul Limited’s (“Company”, “we” or “us” or “our”) cookie policy (Cookie Policy”).
This Cookie Policy explains how our site (“Site”) and/or our mobile web and mobile application (“ES Application”) (Site and ES Application singly or collectively as the “Platform(s)”) use cookies to distinguish you from other users of our Platforms. This helps us to provide you with a good experience when you browse our Platforms and also allows us to improve our Platforms. Except as otherwise stated in the Cookie Policy, the Privacy Policy will apply to our processing of personal information and data that we collect via cookies.

2. What is a cookie and how do we use them

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or smartphone if you agree. Cookies contain information that is transferred to your computer's hard drive.

  • Strictly necessary cookies: These are cookies that are required for the operation of our Platforms. They include, for example, cookies that enable you to log into secure areas of our Platforms or make use of our services.
  • Analytical or performance cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our Platforms when they are using it. This helps us to improve the way our Platforms work, for example, by ensuring that Users are finding what they are looking for easily.
  • Functionality cookies: These are used to recognise you when you return to our Platforms. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies: These cookies record your visit to our Platforms, the pages you have visited and the links you have followed. We will use this information to make our Platforms and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Name Purpose More information
Preferences This cookie stores information about your preferences, and so allows us to customize our Platforms, such as your preferred language, currency, location, genre you prefer.
Security We use security cookies to authenticate Users, prevent fraudulent use of login credentials, and protect user data from unauthorized parties.
Advertising We use cookies to make advertising more engaging to Users and more valuable to Business Users and advertisers. Some common applications of cookies are to select advertising based on what’s relevant to a User; and to avoid showing ads the User has already seen.

3. Third parties

Please note that the following third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third-party cookies are likely to be analytical cookies or performance cookies or targeting cookies:

Cookie Name Purpose More information
Google Analytics Google Analytics is Google’s analytics tool that helps website and app owners to understand how their visitors engage with their properties. It may use a set of cookies to collect information and report site usage statistics without personally identifying individual visitors to Google. The main cookie used by Google Analytics is the ‘_ga’ cookie. Google Analytics
Google Optimize Google Optimize utilizes analytics cookies to target content variants to a user and a content experiment cookie to determine a user's participation in an experiment. Google Optimize
Hubsopt CRM HubSpot CRM tracks customer interactions automatically – whether they’re in an email, across social media, or on a call. Hubspot CRM
Hotjar Hotjar is helping us to understand how Users are really experiencing our Platforms. Hotjar
Facebook Pixel Facebook Pixel is an analytics tool that allows us to measure the effectiveness of our advertising by understanding the actions Users take on our Platforms. Facebook Pixel

To deactivate the use of third-party advertising cookies, you may visit the settings page to manage the use of these types of cookies.

4. How to block cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Platforms.

Except for essential cookies, all cookies will expire after 14 days.

5. Contact us

If you have any questions about this Cookie Policy or our cookie practices, please email