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Electric Soul
Personal Information Collection Statement

Last updated: 28 September 2020

Electric Soul is committed to protecting your privacy. Set out below is information that explains our practices about the way your personal data are collected and used.

Personal data we collect

Personal data held by Electric Soul include information such as your name and address which were collected from you directly and also information such as ticket records that were gathered during the course of your dealings with Electric Soul.

Purpose of collecting personal data

Electric Soul may use the personal data held by us for the provision of services to you and any directly related purposes. Electric Soul may also use such personal data:

  • to open, maintain and terminate accounts
  • to supply you with services, facilities and goods you requested
  • to respond to and follow up on your enquiries
  • to process billing, payments and sales orders
  • to conduct customer surveys
  • to conduct research and perform statistical analysis
  • to gain an understanding of your needs
  • to notify you of changes to our services that may affect you
  • to develop new products and services
  • to conduct direct marketing activities

Please note that you are required to provide your personal data, other than those items indicated as optional. In the absence of your personal data, we may not be able to provide you with services you require.

Transfer of personal data

Electric Soul may share your information with third parties only in the ways that are described in this Privacy Policy. We may share your information for the following purposes:

  • We may share your personal data with third party service providers (including without limitation insurers, lawyers, bankers, accountants, financial institutions, trustees and other third party service providers who provide administrative, telecommunications, computer, payment, printing, redemption or other services to us to enable us to operate our business), professional advisors, debt collection agencies, financial/health institutions and partnerships for any of the purposes set out in our privacy policy. If appropriate, we may also pass on your personal data to financial crime prevention agencies, any legal, regulatory or government bodies.
  • We may share personal data to our affiliates and other trusted businesses or persons to process it for us, based on our instructions and in compliance with our privacy policy and any other appropriate confidentiality and security measures. For example, we use third-party service providers.
  • We may share your demographic data, e.g. gender and technical data with advertisers and other third parties on an aggregate data basis (i.e., non-personally-identifiable).
  • We may transfer your personal data to another company in connection with a merger, sale or acquisition by or of Electric Soul. In this event, we will use reasonable efforts to notify you before information about you is transferred and becomes subject to a different privacy policy;
  • We may process your personal data in a country other than the one in which you reside. To the extent we transfer your personal data, we will use appropriate safeguards and comply with the laws of the country to which your personal data is transferred. Details of the safeguards we use are available on request.

Access and correction of personal data

You have a right to request access to, and the correction of, your personal data in accordance with the provisions of the Personal Data (Privacy) Ordinance (Cap. 486). Requests for access and correction should be made by email and addressed to our Data Protection Officer at

Direct Marketing

Electric Soul may use your name, contact phone number, correspondence address, email address for marketing our services and related products.

We cannot use your personal data unless we have received your consent or indication of no objection.

If you wish to receive information on the above, please tick the box below:

Privacy Policy Statement

You can find out more about Electric Soul`s policies on privacy and personal data protection by accessing our privacy policy statement available on Electric Soul’s site at [include link].