Third party links
Our Platform and Services may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates, such as Business Users as defined in the Terms and Conditions. Please note that these websites and any services that may be accessible through them have their own privacy policies, and that we do not accept any responsibility or liability for these policies or for any personal information that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal information to these websites or use these services.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
Users may disclose or be asked to provide personal information. In order to have the benefit of and enjoy various Services offered by the Platforms, it may be necessary for Users to provide the Company with their personal information. Although Users are not obliged to provide the data/information as requested on the Platform, the Company will not be able to render certain Services on the Platform in the event that Users fail to do so.
We may collect, use, store and transfer different kinds of personal information which we have grouped together as follows:
If you fail to provide personal information: Where we need to collect personal information by law, or under the terms of a contract we have with you, and you fail to provide personal information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
Special Data: We do not collect any special categories of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
We use different methods to collect data from and about you including through:
You may give Is your Identity Data and Contact Data by using our Platform and/or Services or by corresponding with us by post, phone, email or otherwise. This includes personal information you provide when you:
Automated technologies or interactions
You can stop the collection of information by us easily by uninstalling our Platform on your device and/or deleting your Account. You may use the standard uninstall procedures as may be available as part of your device or via the mobile apps’ marketplace or network.
When it comes to how we use personal information, you have the right to:
If you want to exercise your rights, or would like an explanation about these rights, we have explained how you can get in touch in the contact us section below. We may monitor or record calls or any other communication we have with you. This might be for training, for security, or to help us check for quality.
The security of your personal information is very important to us. We use reasonable administrative, physical and procedural measures to safeguard your personal information against loss, theft and unauthorized access. For example, we limit access to this information to authorized employees and contractors and other third parties who need to know that information in order to operate, develop or improve our Services.
Apart from the aforesaid credit card information, the Company, Business Users and any Business Locations (as defined in the Terms and Conditions) which provide Services via the Platform or using any services provided by the Company do not collect or store any other credit card information.
We follow generally accepted industry standards to protect the personal information submitted by Users to the Platforms, both during transmission and once the Company receives it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while the Company strives to protect Users’ personal information and data against unauthorized access, the Company cannot guarantee its absolute security.
The purposes for which your personal information is collected and used may include (without limitation) one or more of the following purposes:
|Types of personal data||Purpose & legal basis for processing|
Family name and first name in English or another official language (as it appears on the passport or identity card)
To identify and communicate with the user.
We may also collect data about your gender for analytical purposes as well as for services in relation to table booking and additional promotions.
|ID number||For verification of users identity when the user purchases tickets or tokens and is required to identify himself while redeeming a ticket or token in order to (i) access the premises (e.g. for an event) and (ii) safeguard the user against damage or loss in the event that a third party is misusing such ticket or token without the user’s permission.|
|Home address||For communication with the user and delivery of a physical ticket, if required.|
|For verification of a user’s identity when a user makes an enquiry about his/her account details and check/redeem a ticket/token/coupon as well as for communication with users.|
|Additional Purposes||Legal basis for processing|
|The administration of our Services; performance of our obligations and the provision of relevant Services prior to any subscription.||For the performance of our Services, or in order to take steps prior to entering into a contract with you.|
Provision of Services - like to reply to a question, or tell you that something’s changing.
Keeping your information on record and carrying out other internal business administration.
|For the performance of our Services and our legitimate interests in maintaining and developing our relationship with you.|
|Complying with any regulatory or other legal requirements.||Compliance with our legal obligations.|
Design and provide you with related products and services.
Conduct research and statistical analysis (including use of new technologies).
For any other incidental or associated purposes relating to the above.
|Our legitimate interests in designing and improving our products and Services, provide value added services, developing our business and gaining insight into how our products are used.|
In addition, we will use the personal information you provide to us, together with other information, to send you direct marketing offers by electronic and non-electronic means including by post, as well as sending you introductions to products and services from carefully selected third parties also by post. Our legal basis for this processing is based on your consent.
We will only use your personal information for the purposes for which we collected it, unless We reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows Us to do so.
Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
With your explicit consent, we may collect data about how you use your device and applications in order to help app developers improve their apps.
If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.
We are outsourcing the storage of data by using third-party cloud service providers who shall not have access to personal information stored in the cloud except when such access is carried out under the supervision of the Company or a contractual agreement with the Company, whereby clear security and confidentiality requirements and obligations exist and such arrangements shall comply with the requirements under DPP2(3) and DPP4(2) of the Personal Data (Privacy) Ordinance (Cap. 486).
We will retain personal information you provide to us for as long as you use our Platform and/or Services and for a period of seven years after the end of the customer relationship, or longer if required by law. There may be specific circumstances where it is necessary for us to retain your personal information and/or data for longer (such as when a dispute arises).
You must promptly notify us if your personal information is lost, stolen or used without permission. In such an event, we will remove that personal information from your account and update our records accordingly within a reasonable time.
We will send you information about our products and services and carefully selected third parties.
Additionally, from time to time, we would like to contact you by electronic means with details about products, services and any special offers. We will only do this if you have consented to us contacting you by electronic means.
And if you change your mind, and/or you would like to opt-out of receiving non-electronic direct marketing, it is easy to let us know. Just use one of the options in the contact us section.
No fee usually required
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You have the right to make a complaint at any time to the office of the Privacy Commissioner for Personal Data (“Commissioner”), the Hong Kong supervisory authority for data protection issues (www.pcpd.org.hk). We would, however, appreciate the chance to deal with your concerns before you approach the Commissioner, so please contact us in the first instance.